For any product supplied by us that is faulty or that has suffered damage in transit, Simply Divine Kitchen will provide sufficient courier tickets to have the product returned. Please contact us immediately in the unfortunate situation that this may have occurred so we can arrange to get the product/s returned for assessment. Please include the original documentation received with the order.  Once the product has been received we will assess the goods to ensure they meet the return criteria. Items that are damaged or faulty due to misuse by the purchaser or other person will not qualify for a refund or free replacement. If there is an issue with this we will contact you to discuss the problem.

For any product supplied that is faulty or that has suffered damage in transit you will be offered the choice of a refund or free replacement. If you choose a replacement it will be dispatched free of charge to you as soon as possible once the faulty or damaged product has been returned to us. If there are any out of stocks preventing us from providing a replacement we will contact you to discuss your preferred solution which can include a refund.

If you choose a refund it will be processed within 5 days upon receiving the goods at Simply Divine Kitchen.

Please note that if you are able to drop the goods off to us in person to Simply Divine Kitchen we may not be able to assess the product or process any resulting refund immediately.