Shipping policy
Delivery Information
Free Delivery
Simply Divine Kitchen offers delivery New Zealand wide. Free delivery applies to all online orders over $200.00 to addresses in the North and South Island. At Simply Divine Kitchen we endeavour to process your order on the day it is received and can courier it directly to your home or business. If you have any special requests, please let us know.
Delivery Time Frames
Please allow 3 to 6 business days for delivery of your order from receipt of payment. Please note there are no deliveries on public holidays or over weekends. Rural delivery may require a further 2 days lead time depending on the location. Please note Waiheke and Stewart Islands require an extra delivery fee to be quoted prior to the order being dispatched.
Tracking/Delivery
Tracking and delivery with NZ Post
Collect from Simply Divine Kitchen
If there are any anomalies with the freight option selected due to oversize or weight or any issues with the delivery address we will contact you prior to dispatch of your order to discuss any extra costs. You will be given the option to cancel the order should any extra costs be deemed unacceptable.
From time to time we may not be able to complete your order due to various reasons such as out of stocks. In this situation we will contact you as soon as possible to advise you of the options which can include a refund. We will advise the most accurate ETA of any out of stock products but where there are any ETA changes outside of our control and the timeframe becomes unacceptable a refund option will be offered.
You may choose to opt for a delayed delivery if the out of stock product ETA is an acceptable timeframe and we will contact you on its arrival. We are sorry if any goods that are unable to be supplied reduce your order to below the Free Freight value of $200. In this case we can provide the option of delaying the whole order without payment until the out of stock item/s arrive in store. We will contact you on their arrival.